Your privacy matters to us. This page explains exactly what personal information jilifish collects when you use our platform in the Philippines, how we use it, and the rights you have over your own data. We keep things straightforward so you always know where you stand.
When you create an account on jilifish, we collect the basic details you provide during sign-up, including your name, date of birth, email address, and contact number. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years old as required in the Philippines, and set up your account correctly. We also collect your preferred currency, which is Philippine pesos (PHP), to ensure your account is configured for local transactions from the start. Your registration data is stored securely and is only accessible to authorised personnel who need it to operate and maintain your account. We do not share your registration details with third parties for marketing purposes, and we will never sell your personal information to outside organisations. If any of your registration details change, you are responsible for updating them through your account settings to keep your profile accurate. Keeping your information current also helps us process any identity verification requests quickly and without unnecessary delays.
When you access the jilifish platform — whether through a mobile browser or the downloadable app — we automatically collect certain technical information about your device and how you interact with the platform. This includes your device type, operating system version, browser type, IP address, and general location data derived from your IP. We use this data to optimise the platform experience for Filipino users, troubleshoot technical issues, and ensure the platform loads correctly across the wide range of Android and iOS devices commonly used in the Philippines. Usage data such as pages visited, session duration, and features accessed helps us understand which parts of the platform are most useful and where improvements are needed. This data is processed in aggregate form wherever possible, meaning it is not used to build individual profiles for advertising purposes. We do not track your precise GPS location, and location data is only used at the country or region level to confirm you are accessing the platform from an eligible location. If you have concerns about the technical data we collect, you can contact our support team for more details.
To process deposits and withdrawals in Philippine pesos, jilifish works with third-party payment providers who handle the actual movement of funds. We collect transaction records including deposit amounts, withdrawal requests, transaction timestamps, and the payment method type used, but we do not store full card numbers or complete bank account details on our own servers. Payment data is handled by our payment partners in accordance with their own security standards, and we only retain the minimum transaction metadata needed for account management and regulatory compliance. All transaction records associated with your account are available for your review through your account history page. If a transaction is disputed or requires investigation, we may need to share relevant transaction records with the payment provider or relevant Philippine regulatory authorities. We retain transaction records for the period required by applicable Philippine law, after which they are securely deleted or anonymised. For questions about a specific transaction, the FAQ page covers the most common payment queries.
As a user based in the Philippines, you have clear rights regarding the personal information we hold about you.
You have the right to request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe and provide the information in a clear, readable format. To submit an access request, contact our support team using the email address listed in the footer of this page. We may ask you to verify your identity before releasing any personal data to protect against unauthorised requests. There is no fee for a standard access request, and we aim to fulfil requests promptly without unnecessary delays.
If any personal information we hold about you is inaccurate or out of date, you have the right to request that we correct it. You can update many of your account details directly through your profile settings without needing to contact support. For information that cannot be self-edited — such as identity verification records — please reach out to our support team and we will review the correction request. We take data accuracy seriously because incorrect information can affect your ability to withdraw funds or pass verification checks. Corrections are processed as quickly as possible once your identity has been confirmed.
You may request the deletion of your personal data by closing your account and submitting a formal erasure request to our support team. We will delete or anonymise your data where we are not legally required to retain it, such as for regulatory compliance or fraud prevention purposes. Certain transaction records and identity verification data may need to be retained for a defined period under Philippine law even after your account is closed. We will inform you clearly about which data can be deleted immediately and which must be retained, along with the reason and expected retention period. Once the retention period expires, the data will be securely and permanently deleted.
You have the right to object to certain types of data processing, including any processing based on our legitimate interests where you feel your rights and freedoms override those interests. If you object to receiving platform-related communications, you can manage your notification preferences through your account settings at any time. For objections related to how your data is used for platform analytics or improvement purposes, please contact our support team directly with the details of your objection. We will review each objection on a case-by-case basis and respond with our decision and the reasoning behind it. Exercising your right to object will not result in any penalty or restriction on your ability to use the jilifish platform.
jilifish uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, ensuring that your account credentials and payment information are protected in transit. Our servers are hosted in secure environments with access controls that limit who can view or modify stored data, and all access is logged and monitored. We conduct regular security reviews to identify and address potential vulnerabilities before they can be exploited. In the event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data protection regulations. Our support and operations teams receive regular training on data handling best practices to minimise the risk of human error. While no system can guarantee absolute security, we are committed to maintaining the highest practical level of protection for every Filipino user on the platform.
If you have any questions about how jilifish handles your personal data, or if you want to exercise any of your data rights, our FAQ page is a great starting point. You can also create a free account and explore the platform at your own pace.
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